Refund Policy

Last Updated: October 27, 2023

At InvestPro Academy, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines our procedures and conditions regarding refunds for our courses and educational products.

1. STANDARD REFUND POLICY

We offer a 30-day money-back guarantee for all our digital courses. If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date, subject to the following conditions:

1.1 Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

1. Your refund request must be made within 30 days of the original purchase date.
2. You must provide a valid reason for requesting a refund.
3. You must have completed no more than 30% of the course content.
4. You must have made a reasonable attempt to engage with the course material.

1.2 Non-Refundable Items

The following items are non-refundable:

1. Downloadable resources, templates, and indicators once they have been accessed or downloaded.
2. One-on-one coaching or mentoring sessions that have already been conducted.
3. Subscription services after the first 30 days.
4. Any course or product clearly marked as "non-refundable" at the time of purchase.
5. Promotional or discounted purchases that were explicitly labeled as non-refundable.

2. REFUND PROCESS

To request a refund, please follow these steps:

1. Contact our customer support team at support@investproacademy.com with the subject line "Refund Request".
2. Include your full name, email address used for the purchase, and order number.
3. Clearly state the reason for your refund request.
4. Provide any relevant information that may help us process your request more efficiently.

2.1 Processing Time

Once we receive your refund request, we will review it within 3-5 business days. If your refund is approved, it will be processed according to the following timeline:

• Credit card payments: 5-10 business days to reflect on your statement.
• PayPal payments: 3-5 business days.
• Bank transfers: 7-14 business days, depending on your financial institution.

2.2 Refund Method

Refunds will be issued using the original payment method used for the purchase. If this is not possible, we will work with you to arrange an alternative refund method.

3. SPECIAL CIRCUMSTANCES

3.1 Technical Issues

If you experience technical issues that significantly impact your ability to access or use our courses, please contact our technical support team before requesting a refund. We are committed to resolving technical issues promptly and ensuring you have a positive learning experience.

3.2 Course Updates and Changes

We continuously update our courses to ensure they contain the most current and relevant information. These updates do not qualify for refunds, as they are intended to enhance the value of your purchase.

3.3 Extended Refund Period

In certain extenuating circumstances (e.g., serious illness, family emergency), we may consider refund requests beyond the 30-day period. These requests are evaluated on a case-by-case basis and require supporting documentation.

4. MEMBERSHIP AND SUBSCRIPTION SERVICES

4.1 Cancellation of Recurring Subscriptions

For subscription-based services, you may cancel at any time through your account settings or by contacting our customer support. When you cancel a subscription:

1. You will continue to have access to the subscription content until the end of your current billing period.
2. No further charges will be made to your payment method after cancellation.
3. No partial refunds will be provided for the unused portion of your current billing period unless otherwise required by law.

4.2 Refund for Initial Subscription Period

If you are not satisfied with your subscription during the first 30 days, you may request a refund following the standard refund procedure outlined above.

5. BUNDLE PACKAGES AND PROMOTIONAL OFFERS

5.1 Bundle Packages

For course bundles or packages, a partial refund may be issued if you wish to keep some components of the bundle. The refund amount will be calculated based on the regular price of the items you wish to keep, and the difference will be refunded.

5.2 Promotional Offers and Discounts

Courses purchased at a discounted rate or as part of a promotional offer may have different refund terms, which will be clearly stated at the time of purchase. Some heavily discounted or promotional items may be designated as non-refundable.

6. COURSE COMPLETION GUARANTEE

Some of our premium courses may offer a "Course Completion Guarantee" or similar satisfaction guarantee. The specific terms of these guarantees will be clearly explained on the course sales page and may supersede aspects of this general refund policy.

7. ABUSE OF REFUND POLICY

We reserve the right to refuse refunds to customers who we believe are abusing our refund policy, such as requesting multiple refunds over time or showing patterns of purchasing courses with the intention of obtaining the content and then requesting refunds.

8. CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Changes will not apply retroactively and will only affect future purchases. We will notify customers of any significant changes to this policy by posting the new policy on our Website and indicating the date of the last update.

9. CONTACT US

If you have any questions about our Refund Policy, please contact us at:

InvestPro Academy
601 Queen Junctions
North Price, SK X4G-3X3
Email: contact@investproacademy.com
Phone: +1 (781) 483-5053